Student Complaint or Grievance Procedure

All student complaints should be first directed to the Director of Academic Affairs. If no resolution is forthcoming, a written complaint shall be submitted to the Chief Flight Instructor. Whether or not the problem or complaint has been resolved to his/her satisfaction by the school, the student may direct any problem or complaint to:

Executive Director
State Board of Career Colleges and Schools

30 East Broad Street, Suite 2481
Columbus, Ohio, 43215
Phone: 614-466-2752 or 877-275-4219

FAA Cleveland Flight Standards Office

25249 Country Club Boulevard
North Olmsted, Ohio 44070
Phone: 440-686-2001


1722 N St NW
Washington DC, 20036
Phone: (202)955-1113 Fax: (202) 955-1118